Support
Questions about your account, profile, or coach access? We are happy to help.
Contact us
Email: info@summithoops.net
We respond to most requests within two business days. Include your account email and a short description of the issue.
Frequently asked questions
How do I create an athlete profile?
Sign up in the app with the athlete role, then open Profile to add measurements, academics, highlight links, and your game schedule. Publish your profile when you are ready for coaches to see it.
My child is under 13 — can they have a profile?
Yes, but a parent or guardian must create and manage it. Sign up with the parent role, add your child, and provide guardian consent before the profile can be published.
How do coaches find athletes?
Administrator-approved college coaches can search by position, GPA, graduation year, and distance from their location, then save athletes and message them.
How do I report or block someone?
Open a message thread and tap the menu in the top right, then choose Report or Block. Reports go straight to our administrators for review, and blocking immediately stops that person from messaging you.
How do I delete my account or data?
Open The HUB and sign in, tap More in the bottom tab bar, tap Account, scroll to Delete Account, type DELETE, then tap the delete button. You can also email us from the address on your account.
I forgot my password.
Use the 'Forgot password' link on the sign-in screen to get a reset email. If the email does not arrive, contact us and we will help.
See also our Privacy Policy, Terms of Use, and Delete account page.